Voice Platform

Our Voice Platform is an advanced software-only solution that unifies web and VoIP telephony networks to enable new and powerful voice self-service applications.

By using our Voice Platform, we can offer consistent and high-quality customer care, provide dynamic self-service offerings, drive new revenue streams, and reduce overall customer service costs.

It provides high-performance call processing and media services for the development of next-generation voice applications in customer service. Our Voice Platform can extend self-service beyond the traditional Interactive Voice Response (IVR) application through integration with other communication channels to carry context forward and provide a seamless omnichannel experience. It removes the constraints of costly legacy IVR systems and offers flexible deployment options, standards-based development, simplified integration, and improved time-to-market for speech-directed voice applications.