Privacy Policy

IBERCALL, LLC is committed to protecting your privacy. This Privacy Policy applies to all websites, mobile applications, and other digital platforms linked to IBERCALL, LLC. Below is an outline of how we use, store, disclose, and process information we collect about you, including information obtained through any offer or other service we provide, whether in whole or in part, through any of our Platforms. Please also see our Cookie Policy, which explains the use of cookies and other web tracking devices on our site.

PLEASE NOTE THAT BY USING OR ACCESSING ANY PLATFORM TO WHICH THIS PRIVACY POLICY IS POSTED OR LINKED, YOU ACCEPT THE TERMS OF THIS PRIVACY POLICY.

1. What are the sources of information, and how do we collect it?

When you access or use any of our web or mobile platforms ("Platforms"), we may collect various types of information about you, as described below. This information may include, but is not limited to, data that allows us to personally identify you ("personal data").

Direct collection of information: In most cases, we collect your personal information directly from you, ensuring you have full control over the data you share with us.

Exceptions to direct collection: However, in some special situations, we may collect personal information from other sources if there is a valid reason. These situations include:

1. a) When we are sure that doing so will not negatively impact your interests.
2. b) If direct collection could affect the purpose for which the data is needed.
3. c) If you have consented for us to obtain your information from another person.
4. d) If the information is already publicly available.
5. e) When it is necessary to comply with the law, for instance, to prevent crime, enforce sanctions, protect public revenue, or in judicial proceedings.
6. f) If there is a serious threat to the life or health of any person.
7. g) When it is not feasible to collect the information directly from you due to the circumstances of the case.
8. h) If the data will be used in a way that does not allow identification, for instance, for statistical or research purposes.

A. Personal data provided by you

When using our Platforms, we may ask you for certain personal data, such as your name, email address, phone number, payment information (such as credit card, debit card, PayPal account), billing address, date of birth, gender, logins, account preferences, and time zone. This information may be requested in various situations, such as when you register, make purchases, complete forms, surveys, or participate in promotions through our Platforms.

B. Personal data collected through technology

While using our Platforms, we may also automatically collect certain data, such as your mobile phone number, unique device ID, device type, advertising ID, geographic location, connection and equipment information, browser type, IP address, domain names, and timestamps of your visits. We may also collect phone numbers that you use to contact us or call other users via our Platform’s call function, for operational, quality control, and service facilitation purposes.

C. Information from social networking sites

Our Platforms may offer options to connect your profile with social networks like Facebook ("SNS"). By connecting your profile, we may access information from your SNS, according to the terms of service and privacy policies of these networks.

D. Information collected by third-party technologies

Like other websites and mobile applications, we may integrate ads and third-party technologies into our Platforms (such as cookies, pixels, and plugins), allowing these third parties to collect demographic, usage, and other personal data about your activities on our Platforms and other sites. The data collected by these technologies is the responsibility of the third parties and is subject to their privacy policies.

E. Additional information collected by technology

We also collect data on your interaction on our Platforms, including visit statistics, traffic, bytes transferred, hyperlink clicks, and other usage patterns. We use cookies, pixel tags, web beacons, and similar technologies to improve our services, personalize advertising, and remember your preferences when you return to our Platforms.

F. Information in inquiries and posts

We collect information you send us through the Platforms, such as messages, emails, chats, satisfaction surveys, or in posts, reviews, comments, etc.

2. What is the purpose of the information collected about you?

At IBERCALL, LLC, our primary purpose in collecting information about you concerning your use of our Platforms is to provide or connect you with products, services, and information that match your interests and preferences. However, we may use the collected information about you for various business purposes. Without limitation, we may use this information to:

• Respond to your inquiries, requests, or petitions.
• Manage the contractual relationship and provide the requested consultation services.
• Handle your phone calls.
• Issue receipts for services provided in favor of the customer.
• For the proper performance of the requested service, the necessary personal data of the customer will be processed to monitor their progress during service provision.
• Perform all necessary administrative, tax, and accounting procedures to meet our contractual commitments and tax and accounting obligations.
• Comply with our legal obligations.
• Analyze and improve our services and communications with you.
• Monitor and evaluate compliance with our policies and standards.
• Manage the sending of information and commercial prospecting through any means in case of explicit consent.
• For the processing of sweepstakes, contests, and awards conducted through our collaborators and websites.

3. How long do we retain your personal data?

Personal data will be retained as long as necessary to provide the service or until the data subject withdraws consent. However, please note that we may retain and use your personal data when necessary to comply with legal obligations, resolve disputes, or enforce our agreements and rights. Data from recordings of phone consultations will be deleted after a maximum of 3 years under our data protection policy.

4. To whom do we disclose the information collected about you?

We inform you that the data provided will be shared with different product and service providers as necessary to execute the requested processing. Our providers are obliged to use the provided data exclusively for the fulfillment of the requested service.

Personal data processed by IBERCALL, LLC to achieve the purposes detailed above may be disclosed to the following recipients based on the legal basis for the communication:

• Public Administrations in cases provided for by law: We may share information about you with government authorities or third parties in specific situations where we are legally required to do so, such as in cases of potential illegal activity related to the Platforms, in response to subpoenas, court orders, or other legal processes, or when we believe, it may contribute to a police investigation. We reserve the right, at our discretion, to provide information collected through the Platforms to authorities or other government agencies if we consider it necessary or convenient.
• State Law Enforcement Bodies: We may share any type of information as permitted or required by law. This includes sharing data with government entities or third parties in response to subpoenas, court orders, or other legal processes, or when we consider it necessary to protect our legal rights, defend against ongoing claims, or possible legal claims that, at our sole discretion, may be filed against us.
• Banks and financial institutions for the collection of contracted services.
• Public solvency registers and fraud prevention systems.
• Collaborators, with the consent of the data subject.
• Other companies in the sector that are necessary and essential to offer you the requested service correctly and satisfactorily: We may share information with additional third parties not previously mentioned; however, we will act with great care to protect your privacy. We will endeavor to anonymize or aggregate the information before sharing it, so it is unlikely any third party could associate the data with you, your computer, or your device. Aggregation means combining data from several people so that it is not related to any specific individual, while anonymization means removing or modifying certain data that could be used to identify a particular person.
• Third-party operators of integrated technologies: The information about you collected through ads, offers, and other third-party integrated technologies on any of our Platforms will be collected directly by (and thus disclosed to) the third parties that provide or operate those ads, offers, or other technologies. Such information may be used and disclosed only subject to the applicable privacy policies of those third parties. For more information on our practices in this area for a particular Platform, please refer to our Cookie Policy linked in the footer of that Platform.
• Social networking sites: Some of our Platforms may allow you to connect and/or post content on social networks. Our Platforms also integrate technologies provided by various social networks, such as Facebook pixels. You acknowledge and agree that you are solely responsible for your use of any social network, and it is your responsibility to review the terms of use and privacy policy of the third-party provider of that social network. We are not responsible for: (i) the availability or accuracy of any social network; (ii) the content, products, or services or the availability of any SNS; or (iii) your use of any social network.

5. What are our policies on cookies and similar technologies?

Cookies

This website uses cookies. A cookie is a text file with an identification number sent to the user's computer when using the website, along with other requested data. This is stored and serves to authenticate the user. Cookies store information such as your preferred language or other personal site settings. As cookies are simple files and not executable programs, they do not pose a threat to the computer. Depending on your browser settings, it may automatically accept cookies. This setting can be changed to disable cookies or set notifications when cookies are placed. If you disable the use of cookies, some functions of the website may not be available or work in a limited manner. You can object to the use of cookies at any time by configuring your browser to reject cookies. Here you can find the guide for Firefox: Firefox Guide. Active cookies can be deleted at any time through your browser or other software.

To opt-out of personalized advertising, visit the website youronlinechoices.eu.

Server log files

The site provider collects and automatically stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type / browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request

This data cannot be assigned to specific individuals. This data will not be merged with other data sources. We reserve the right to review this data retrospectively if there are specific indications of illegal use.

Access, deletion, blocking

You have the right to obtain free information about your stored personal data, its origin and recipients, and the purpose of data processing, as well as the right to rectification, blocking, or deletion of this data. To do this, you can contact us at any time at the address indicated in the legal notice.

Privacy policy for the use of Google Analytics

This website uses functions of the Google Analytics web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies, which are text files stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there.

If IP anonymization is activated on this website, Google will shorten your IP address within the member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be combined with other Google data.

You can prevent the storage of cookies by configuring your browser; however, please note that if you do so, you may not be able to use all the functions of this website. Additionally, you can prevent the collection of data generated by the cookie related to your use of the website (including your IP address) and its processing by Google by downloading and installing the browser plugin available at the following link: Google Opt-Out.

Google Ads Tracking

We use Google Ads conversion tracking provided by Google Ireland Limited to measure the success of our marketing campaigns. A pixel is placed on our registration pages, which collects common technical information (such as browser, IP address) and the registration event, without including personal data, which is transmitted to Google. More information on privacy at Google can be found at: Google Policies.

Meta Pixel

With your consent, we use the "Pixel" from Meta Platforms Ireland Limited within our website to track user actions after viewing or clicking an ad. This allows us to measure ad effectiveness for market research purposes. For more information, refer to Meta's privacy policy: Meta Privacy Policy.

6. What are our security measures?

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or improperly destroyed. If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

7. Do we support "Do Not Track" signals?

Currently, our websites do not support the "Do Not Track" settings available in some browsers, which allow users to indicate that they do not want certain types of information to be collected. If you enable the "Do Not Track" option in your browser, our websites cannot respond to this preference at this time. For more details on the "Do Not Track" feature, you can visit Do Not Track.

8. Who can use our platforms?

None of our Platforms is designed or intended to be attractive to individuals under legal age or without sufficient legal capacity, and we do not knowingly collect personally identifiable information from them. IF YOU ARE A MINOR OR LACK SUFFICIENT LEGAL CAPACITY, DO NOT USE ANY OF OUR PLATFORMS AT ANY TIME OR IN ANY MANNER.

9. How can you correct, update, or manage the information stored about you?

A. General aspects

If any of your stored personal data changes or if you wish to stop using our services, you may correct, update, or delete your information via our Platforms or by emailing us at info@ibercall.com. We will endeavor to respond to your request within 30 days. In some cases, we may not be able to delete certain personal data, in which case we will notify you of the reasons. For example, we may be legally required to retain certain data for a specified period, in which case we will comply with your deletion request once these requirements have been met.

B. Request to unsubscribe from communications

• Emails: We may contact you via email about your purchases, customer service, surveys, promotions, and special offers. You may opt-out of receiving our promotional emails at any time by clicking the "UNSUBSCRIBE" link at the end of any such email.
• Phone calls for specific services: By voluntarily providing us with your phone number, you agree that we (or our partners) may call you regarding your service requests or transactions with us.
• Marketing phone calls: If you have consented to receive marketing phone calls, please note that your consent is voluntary and is not necessary to purchase or use our products or services. If you wish to withdraw your consent to receive marketing calls, you can email us at info@ibercall.com, indicating your decision.

10. Who is the data controller?

IBERCALL, LLC, EIN: 30-1268957, located at 4000 Hollywood Blvd, Suite 285 S, 33021 Hollywood, FL, USA, and with the email address of the Data Protection Officer info@ibercall.com, is the controller of your personal data. Therefore, we guarantee its security and confidential handling, in compliance with the Privacy Act of 2020 of New Zealand, the General Data Protection Regulation of the European Union and the UK, the California Privacy Rights Act of 2020, and the Privacy Act of Australia POL31.

EU and UK Representative:

Beredsam GmbH
Bessemerstraße 82, 10th Floor South
12103 Berlin - Germany
+49 30 609 88 58 15

11. Additional information for users based in the European Union, the United Kingdom, and New Zealand

A. General aspects:

By using any of our Platforms from outside the United States, you acknowledge that we may access or transfer your personal data to the United States and to our service providers. This means your personal data may be transferred, stored, and processed in the United States or any other country where we have servers. If your personal data is transferred to a country that does not offer a level of data protection equivalent to that set by the GDPR or the Privacy Act, we will ensure that the transfer is governed by an agreement that includes standard contractual clauses approved by the appropriate authority in the EU, UK, or NZ, as applicable, to keep your data protected.

For users in the EU, the UK, or New Zealand, we will only process your personal data for a purpose described in this Privacy Policy if: (1) you have given your consent (which you may withdraw at any time), (2) processing is necessary for an existing or future contract with you, (3) the law requires it, (4) processing is essential to protect your or another’s vital interests, or (5) it is necessary for our legitimate business interests (except when your rights and interests override ours). When processing your personal data based on our legitimate business interests, the primary interest is the operation of the Platform and the provision of services through it. We may also process your personal data to improve and develop the Services, analyze traffic to better serve all users, understand user preferences, and help provide a more stable, consistent, and secure user experience.

B. GDPR Rights

Regardless of the purpose or legal basis for processing your data, you have the right to:

• Right of access: Any person has the right to obtain confirmation of whether the entity is processing personal data concerning them.
• Right to rectification: You have the right to access your personal data held by us and to request its rectification when it is inaccurate.
• Right to erasure: When the collected data is no longer necessary for the purpose for which it was gathered.
• Right to restrict processing: You may request the limitation of the processing of your data, requesting it be retained to exercise or defend claims.
• Right to data portability: You have the right to obtain the personal data that concerns you in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to withdraw consent: The right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information before you withdrew your consent.

C. Rights under the Privacy Act

Regardless of the purpose or legal basis for processing your data, you have the right to:

• Right to be informed: Individuals have the right to know when an organization collects their personal information, why it is collected, how it will be used, who has access to it, and for how long it will be retained.
• Right of access: Individuals have the right to access the personal information an organization holds about them. They may request copies of their personal information collected by an organization.
• Right to correction: Individuals have the right to request the correction of the data held by an organization. They can submit a correction statement regarding their personal information and ask organizations to correct, edit, or modify inaccurate or incomplete information about them.
• Right to limit use and disclosure: The New Zealand Privacy Act grants individuals the right to limit the use of their personal information by organizations. They have granular control over their personal information and may restrict the use of personal information for advertising or marketing purposes.

12. What are the conditions regarding potential future changes to this Privacy Policy?

We reserve the right to update or change this Privacy Policy from time to time, and such changes will be effective going forward. We recommend visiting this page periodically to stay informed of any adjustments. Your continued use of our Platforms following any changes to this Privacy Policy will be considered as your acceptance of such changes.

13. What law governs any disputes regarding this Privacy Policy?

You agree that any conflict related to the privacy or terms set forth in this Privacy Policy will be governed by the laws of the State of California, without regard to the choice of law or conflicting legal principles, and will be governed by the provisions of the User Agreement or other agreement we have with you.

If any provision of this Privacy Policy is declared illegal, invalid, or unenforceable by applicable law or by order of a competent court, such provision will be deemed unenforceable, and the remaining provisions will remain in full force and effect.

In the event that you sign a contract with us that requires or contemplates the collection, use, sharing, or protection of your information in a manner different from that established in this Privacy Policy, the terms of that contract will prevail.

14. How can you contact us and/or exercise your rights?

IBERCALL, LLC is committed to respecting the confidentiality of your personal data and guaranteeing your right to exercise it. You can exercise your rights at no cost by emailing us at info@ibercall.com, simply indicating the reason for your request or inquiry and the right you wish to exercise. It is essential, according to law, that you provide your national identity document. We also inform you that, in line with our transparency policy, all rights are available on our website for customers to view. You are also informed that you can exercise your rights by filing a statement with the relevant control authority if you have not been satisfied with the exercise of your rights.