Equality and Diversity Policy

Ibercall LLC recognizes its talented and diverse workforce as a key competitive advantage. Ibercall LLC’s success is a reflection of the quality and skill of our people.

Overall Policy

Ibercall LLC is dedicated to encouraging a supportive and inclusive culture amongst the whole workforce.
It is within our best interest to promote diversity and eliminate discrimination in the workplace. Our aim is to ensure that all employees and job applicants are given equal opportunity and that our organization is representative of all sections of society.
Ibercall LLC recognizes its talented and diverse workforce as a key competitive advantage. Ibercall LLC’s success is a reflection of the quality and skill of our people. We are committed to seeking out and retaining the finest human talent to ensure top business growth and performance. We believe in treating all people with respect and dignity. We strive to create and foster a supportive and understanding environment in which all individuals realize their maximum potential within the company, regardless of their differences. We are committed to employing the best people to do the best job possible. We recognize the importance of reflecting the diversity of our customers and markets in our workforce. The diverse capabilities that reside within our talented workforce, position Ibercall LLC to anticipate and fulfill the needs of our diverse customers, providing high-quality products/services. We believe that the wide array of perspectives that results from diversity promotes innovation and business success. Managing diversity makes us more creative, flexible, productive, and competitive.
Each employee will be respected and valued and able to give their best. This policy reinforces our commitment to providing equality and fairness to all in our employment and not provide less favorable facilities or treatment on the grounds of age, disability, gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, or sex and sexual orientation.
We are opposed to all forms of unlawful and unfair discrimination. All employees, no matter whether they are part-time, full-time, or temporary, will be treated fairly and with respect. When Ibercall LLC selects candidates for employment, promotion, training, or any other benefit, it will be on the basis of their aptitude and ability. All employees will be given help and encouragement to develop their full potential and utilize their unique talents. Therefore, the skills and resources of our organization will be fully utilized and we will maximize the efficiency of our whole workforce.

Ibercall LLC will inform all employees that an equality and diversity policy is in operation and that they are obligated to comply with its requirements and promote fairness in the workplace.
Ibercall LLC equality and diversity policy is fully supported by senior management.

Details of Policy

Ibercall LLC’s diversity policy covers 4 main areas. This policy applies to all employees, prospective employees, customers, clients, contractors, vendors and all others who do business with or are in contact with Ibercall LLC. The 4 main areas are:

● Recruitment
● Career Development and Promotion
● Employee Support
● Community Programs

Recruitment

We believe that our employees from many different cultural, linguistic and national backgrounds provide us with valuable knowledge for understanding complex international markets. We have established outreach programs to identify talented women and individuals from under-represented backgrounds for recruitment.

Career Development and Promotion

Ibercall LLC rewards excellence and all employees are promoted on the basis of their performance. All managers are trained in managing diversity to ensure that employees are treated fairly and evaluated objectively.

Employee Support

Ibercall LLC provides a safe and pleasant environment for our employees. We offer:

● Flexible working time arrangements
● Employee education assistance
● Employee network and support groups
● Open communications
● Childcare assistance
● Mentor programs

Community Programs

Ibercall LLC recognizes that there are distinct demographic groups that have long been disadvantaged. We recognize that racism, ageism, sexism and other forms of discrimination are problems both for our organization and society as a whole. Ibercall LLC is committed to tackling cultural stereotypes both within and outside our organization. We have clear reporting procedures for any type of discrimination or harassment combined with follow-up procedures to prevent future incidents (see Harassment Policy).

Ibercall LLC combats discrimination in the wider community through partnerships with community-based groups.

Ibercall LLC Commitments

● To create an environment in which individual differences and the contributions of all team members are recognized and valued.
● To create a working environment that promotes dignity and respect for every employee.
● To not tolerate any form of intimidation, bullying, or harassment, and to discipline those that breach this policy.
● To make training, development, and progression opportunities available to all staff.
● To promote equality in the workplace, which Ibercall LLC believes is good management practice and makes sound business sense.
● To encourage anyone who feels they have been subject to discrimination to raise their concerns so we can apply corrective measures.
● To encourage employees to treat everyone with dignity and respect.
● To regularly review all our employment practices and procedures so that fairness is maintained at all times.

Policy Enforcement

All employees are expected to be aware of Ibercall LLC’s policies around diversity and share the responsibility of upholding the policies. Employees undergo diversity training. Diversity training encompasses raising awareness about issues surrounding diversity and developing diversity management skills. If an employee notes that a section of the policy is not being upheld they should bring it to the attention of one of the members of the diversity committee.

Party Responsible for Policy

Diversity Committee - Our commitment to diversity is led by our diversity champions who come from all levels of the company. The diversity champions make up a diversity committee, which is responsible for ensuring that our diversity policy is articulated in the day-to-day running and the strategic direction of the company.

Communication of Policy

All new employees will be given a copy of this policy upon commencement of employment. Updates will also be distributed annually if changes are made to the policy during the yearly review.